FAQs

Products

Love your bamboo. Turn garment inside out, hand-wash cold OR gentle cycle in delicates bag, with like colors and fabrics. Mild detergent. No bleach. Dry flat or tumble dry cool in delicates bag.

Click here to read our analysis on thread counts

By using sustainably grown bamboo and organic and high-end cotton, we create proprietary blends that not only feel amazing, but launder beautifully. They wick moisture away from your skin - keeping you cool when it’s hot, and warm when it’s cold. Treat yourself to the luxury you deserve.

Ordering

If your order has not yet been assigned tracking information, it is eligible for cancellation. You can cancel your order by emailing love@faceplantdreams.com, or by calling 813-443-4888. If you call after hours, please leave a message and it will be addressed the next business day.

We want to speak with you too! Call us during regular business hours (EST), we are always happy to help. (813)-443-4888

We do not have a “Faceplant Dreams” store (yet), but our line is carried in hundreds of boutiques nationwide! Click here to visit our store locator and find a shop near you.

ShopPay allows you to split your purchase into ShopPay Installments, after creating an account with them. Your first payment is due at checkout, and your order will ship immediately. The remaining payments will be automatically collected by Shopify. A quick internet search will give you all other necessary details.

Yes. Once items are added to cart, there is a text box titled “Type your gift note” where you will add a note for the gift recipient. Your order will be wrapped and sent with the note, along with the gift receipt.

Click in to the desired out of stock product, and below the “add to cart” button is the “add to wishlist” button. Add the item to your wishlist, and once it is restocked you will get an email to notify you your new favorite item is ready for purchase!

If you placed your order before the promotion was published, we are not able to retroactively apply the discount. If you ran into an issue applying a promo code, please email love@faceplantdreams.com.

Cards are charged at point of sale. Once you click “checkout” your card will be charged. Your card information is not stored and cannot be charged at any other point.

Only one promo code can be used per order.

Shipping

Once you place your order, it is guaranteed to leave our building in 1-2 business days.

We ship with FedEx and USPS.

Yes! We are able to deliver to P.O. Boxes via USPS.

Unfortunately, this happens. However, Faceplant Inc. assumes no responsibility for packages after they are handed to the carrier (USPS or FedEx). Lost or damaged packages with delivery confirmations must be disputed with the carrier.

international

We ship anywhere, anytime. Please note that we ship out of Tampa, Florida and international shipments are subject to duties/fees not controlled by Faceplant. Canada customers, click here to estimate duty and taxes for your order.

International shipments are subject to duties and/or clearance fees upon arrival that are charged by your local government. These fees cannot be estimated or charged up front and are not controlled by Faceplant, Shopify or any other associated re-sellers. Declared value is figured prior to any discounts. Canada customers, click here to estimate duty and taxes for your order.

Returns + Exchanges

Click here to visit our Returns & Exchange Center. Read through the options to find which most pertains to you, and then click the link! All you need is your order number and shipping zip code to get started. A return label will be generated for you.

Merchandise may be returned within 30 days of the ship date. Items must be unwashed, unworn, and in original packaging with all tags attached.

Holiday Season starts on November 1 and ends on December 31 each year. Items purchased during this period are eligible for a Store Credit within 30 days or by January 15th, whichever is later.

At this time, all returns are compensated with store credit only. Store credit does not expire. We are humans, so if you feel your experience is unique or a one off situation, please email love@faceplantdreams.com for further questions.

Easy as 1, 2, 3. Visit our returns and exchanges portal with your order number and shipping zip code, https://faceplantdreams.loopreturns.com/#/ . Select exchange and choose your new desired color/size.

No worries! Not everyone is ready for the best sleep of their life. Visit our returns and exchange center, the gift-giver will not be notified.

You will need to contact the retailer from which the item was originally purchased.