We love working with people and aim to build loyal relationships with retail partners who can always expect to be treated with honesty and respect. We strive to spread the Faceplant love by supporting the retailers who support us. We stand behind our retailers and our product - if there is ever a concern with an order, just call us and we’ll be happy to make it right.
We create our products to inspire the people who manufacture them, the partners who distribute them and the customers who enjoy them.Click here to download a copy of our current catalog (5 MB)
FACEPLANT IS REPRESENTED BY:
(MS, AL, TN, NC, SC, GA)
Atlanta Gift Mart - Bldg 2 #1000
Midwest, Mid-Atlantic, Illinois, and Florida
THE SMALL PRINT
We ship from Tampa, Florida. We maintain generous inventories and can usually ship in 1 or 2 business days. Backorders are rare and short. We don’t bill you until we are ready to ship.
We are designers and dreamers; we don’t have an accounts receivables department. To ship quickly, we commit our resources to maintaining consistent and strong inventories. Please don’t take it personally - we require payment upon shipping from everyone. Proforma checks are welcomed or your credit card can be billed upon shipping. If we prefere we can set up direct transfer with your bank, just call Kevin and he will set it up for you.
If you ever have a concern with our products, just let us know. We take pride in your satisfaction and welcome the opportunity to make things right. Any quality concerns should be addressed within 7 days, but if you discover it later we still want to know about the issue. Quality issues will be addressed with an exchange of product. Not every product works in every store. If you discover that you over bought an item we will accept like new properly packaged items in exchange for items that work better in your location as long as they are current and less than 6 weeks old. A restocking fee of 20% will be charged and return shipping is your responsibility. Because of the B2B nature of our relationship, in accordance with the Uniform Commercial Code, all sales are considered final.
QUALITY WITH A CONSCIOUSNESS
Quality and consistency are dominant concerns in manufacturing. Simultaneously, we focus on responsible processes that respect both the planet and the workers who make our products. We regularly visit our manufacturers and require that they are conscientious members of their community.