Not completely happy?
Enjoy free returns and exchanges. Refunds back to original form of payment available.
Full Return Policy
- Our return policy applies only to product purchased directly from Faceplantdreams.com.
- Product purchased in a retail store or other online retailer must be returned or exchanged through that retailer.
- New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase.
- Merchandise must be in original condition, with all tags and in original packaging.
- Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns.
- Items marked Final Sale/Final Few cannot be returned.
- Return labels for APO/FPO addresses cannot be generated.
- Returns to original payment are subject to a shipping and restocking service fee. Fee is calculated during the return process based on the value of your return and includes a free return label.
- FREE RETURNS OR EXCHANGES: Avoid all return fees and receive free return shipping If you select Store Credit as your method of return payment.
Returns Process & Refunds
- Once you have completed your return online, you will be emailed your Return Label.
- Your package can be delivered to any USPS location within 14 days from creating your label.
- Once your return is received and inspected, we will notify you if your return is accepted or declined.
- Where product is exchanged, replacement product will be shipped once your return order is received and inspected. If there is remaining credit after your exchanged, we’ll issue a Faceplant Dreams gift card for the difference.
- Where returns are processed for store credit, a Faceplant Dreams gift card will be issued once your return order is received and inspected.
- Returns to original payment will be processed once your return order is received and inspected.
- This process can take up to 10 business days from the date your return tracking information shows delivered.
- Please note that refunds to original payment can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
- If the shipment does not contain the product in new condition, your refund/exchange will be rejected and product will be donated or destroyed.
