If you ever have a concern with our products, just let us know. We take pride in your satisfaction and welcome the opportunity to make things right. Please email us at firstname.lastname@example.org and tell us about your issue. Be sure to include your order number. We will respond within 24-48 business hours.
All returns require a Return Authorization in order to receive a refund. To receive an authorization number email us at email@example.com and tell us about your issue. Be sure to include your order number. We will respond within 24-48 business hours.
We do our best to show accurate images and provide good descriptions. But if what you ordered just isn’t everything you dreamed of, we are happy to offer an exchange or take returns (and credit the original form of payment) within 30 days of purchase from faceplantdreams.com. Product must be in original packaging and unworn/undamaged. Customer is responsible for shipping costs to return product. Faceplant will ship exchanges to customer at our expense.
RETURNS/EXCHANGES ON SALE ITEMS
Discounted items may show slight variance in sizing, color or design from other production but are first quality products. Customer is responsible for all shipping costs for returns/exchanges made on sale items.
Due to our special pricing, Final Sale items cannot be returned or exchanged.
We make every effort to clarify non-returnable items by noting this information in the product description before you purchase.
DAMAGED OR INCORRECT PRODUCTS
We’re sticklers for quality. One of our team members inspects every item that leaves our warehouse and will sign your receipt once they’ve inspected. It's unlikely you’ll receive damaged goods, but we sometimes make mistakes. If the error is ours, we will cover the cost of any shipping to/from you and fix what’s wrong.
PURCHASES FROM OUR RETAIL PARTNERS
If you purchased Faceplant from one of our retail partners, please refer to their Returns/Exchanges policies.
We do not sell on E-bay or other auction sites nor do we authorize our partners to sell there. Goods purchased there could be black market and not authentic Faceplant product and quality.